Returns Policy

Setup® Store

Returns Policy

14 Day Returns Policy
Return or exchange an item.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. We will exchange the item for a different size / colour or issue a refund to your PayPal account (minus any applicable postage costs & possible restocking fee).

To return an item for an exchange or refund please contact us within 7 days of receiving your garment. We will exchange the item for a different size / colour OR issue a refund to your PayPal / Bank account (minus any applicable postage costs & possible restocking fee).

Please note:
• If you wish to return an item you must contact us in writing within 7 days of receiving your order.
• After contacting us during your 7 day return period we allow a further 7 days for you to return the garment to us. We cannot accept returns after these initial 14 days.
• We cannot accept the return or exchange of customised or personalised garments.
• Returned garments must be in a new & unworn re-sellable condition with all labels attached and in original packaging. Please note we cannot accept the return of garments which smell of perfume, washing powder or fabric spray - so please be careful with any items you wish to return.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.

How to return items:
Contact us at orders@setupclothing.com or through the contact form. 
Include your Setup® order ref number (available on your dispatch note with the order) and state whether you would like an Exchange or Refund.
Then return your purchase to the following address:

SteeleSetup (Returns)
Unit 1, Cromford Mill
Mill Rd, Matlock
DE4 3RQ
ENGLAND